Frequently Asked Questions (FAQ)
1. What services do you provide?
We specialize in Surveillance System Installation, General Electrical Installation, Solar Panel Installation for energy generation, and technical maintenance.
2. Do you provide free site inspections or consultations?
Yes, we offer free consultations to evaluate your needs and provide suitable solutions tailored to your site.
3. Are your installations certified and compliant with Moroccan regulations?
Absolutely. All our services comply with Moroccan technical and safety standards. We follow Law No. 09.08 regarding data protection and national electrical codes.
4. How long does a typical installation take?
The duration depends on the project size. Small installations can take a few hours, while large solar or surveillance systems may take several days.
5. Do you offer warranties for your services or products?
Yes, we provide warranties on both equipment and labor. The duration varies by service and product.
6. What payment methods do you accept?
We accept cash, bank transfer, and mobile payment solutions commonly used in Morocco. Payment terms can be agreed upon during quotation.
7. Can I track the progress of my project?
Yes, we maintain clear communication and offer progress updates regularly throughout the project.
8. Do you offer emergency support or repairs?
Yes, we offer urgent maintenance and troubleshooting services for installed systems.
9. Will my personal data be protected if I contact you or use your services?
Yes. We respect your privacy and comply with Moroccan data protection law (Law No. 09.08). Read our Privacy Policy for full details.
10. How can I contact you for support or a quote?
You can reach us via email at contact@teranovix.com , by phone at +212 606 871 563, or through our website’s contact form.