Privacy Policy
Effective Date: 01/05/2025
Last Updated: 12/05/2025
At TeraNovix, your privacy is of utmost importance to us. We are committed to protecting your personal data in accordance with Morocco’s Law No. 09.08, enacted for the protection of individuals with regard to the processing of personal data, and supervised by the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).
1. Personal Data We Collect
We may collect and process the following categories of personal information:
- Full name
- Email address
- Phone number
- Residential or business address
- Identification documents (only when legally required)
- IP address and technical data (when using our website)
- Any information you voluntarily provide
2. Why We Use Your Data
Your data is collected and processed only for legitimate purposes, including:
- Providing and improving our services such as:
- Surveillance system installation
- Electrical and solar panel system installations
- Maintenance and after-sales service
- Communicating with clients and responding to inquiries
- Managing and executing contracts
- Complying with legal or regulatory obligations
- Security and fraud prevention
3. Legal Basis
Processing is done based on your consent, the execution of a contract, legal obligation, or our legitimate interests, as defined by Law No. 09.08.
4. Your Consent
By accessing our website and using our services, you consent to the collection and use of your data in accordance with this policy. You may withdraw your consent at any time by contacting us through the channels provided below.
5. How Long We Keep Your Data
We retain your personal data only as long as necessary to achieve the purposes for which it was collected, or as required by applicable law. Once no longer needed, your data is securely deleted or anonymized.
6. Data Disclosure and Sharing
Your personal data is not sold. We may share it with:
- Authorized employees within our company
- Government authorities if legally required
- Technical service providers under strict confidentiality obligations
7. Data Transfers
Your data is stored and processed within Moroccan territory. If ever transferred internationally, it will be done in compliance with CNDP requirements and adequate protections.
8. Use of Cookies
We use cookies to enhance your browsing experience. These help us understand usage patterns and improve our services. You may disable cookies through your browser settings.
9. Your Rights
Under Moroccan law (Law No. 09.08), you have the right to:
- Access and request a copy of your personal data
- Request rectification or deletion of your data
- Object to processing under certain conditions
- File a complaint with the CNDP
10. Data Security
We implement technical and organizational security measures to protect your data from loss, unauthorized access, or misuse.
11. Contact Information
If you have any questions about this policy or wish to exercise your rights, you may contact us:
Email: contact@teranovix.com
Phone: +212 606 871 563
Address: Tangier, Morocco
12. Policy Updates
We may revise this policy as necessary to reflect legal, regulatory, or operational changes. Any updates will be posted on our website.